Martin CDJR
Customer Reviews
Great service. Drew Shirley was very friendly. Made for a great experience throughout the entire process.
Update: The general manager, Jacob, reached out to me after hearing of my horrible experience and went out of his way to schedule a pick up of my vehicle for my added convenience. Luckily I was in bowling green at the time of the phone call, so it was easy enough to drop my car off at the dealership. This time there was no hassle or waiting for a rental, instead they allowed me to use a new car from the lot for ease of travel. They were prompt about diagnosing my the issues today complimentary and gave me a follow up call as promised. Jacob has offered a significant discount with replacing my alternator (the suspect of the battery light issue) as well as replacing a tire sensor free of charge. I appreciate Jacob's sincere concern for my worries and I have hope that he'll make great advances and raise the standards in this dealership. Thank you! I look forward to doing business with you all in the future.When setting up my appointment the day before, I was assured a rental would be provided while my services were rendered. When I arrived for my appointment the following day, after being checked in, I asked about the rental for the day and was told there was a shuttle bus that would take me anywhere in bowling green or I could Uber wherever I needed to go since "a rental is a lot of paperwork". Shocked, I said "oh okay... well let me visit the service desk to pick up some parts and I'll see what I can do". I don't live in bowling green, so the shuttle wouldn't work, and an Uber ride home was going to be $80.... so after evaluating my options I asked for the rental that I was assured the day before. They said "no problem". Mind you, my appointment was at 1pm....around 3pm I was reapproached saying my battery light had come on during their services, but they didn't know why and "it wasn't anything they did because they weren't near that at all". When I asked about the rental situation, I was told "well we're almost done with your vehicle if you'd like to wait", so I said fine... another 45 mins passes, I ask service desk if it's about ready... at that point I get told I would be transferred to the closest enterprise by the shuttle for a rental vehicle. After waiting all that time, I get to enterprise only to find out the only vehicle that was available through dodge dealership is a minivan.... a 3 row seated minivan. Now I drive a sedan or have driven compact cars in the past. I told dodge dealership I wasn't comfortable driving a VAN and was told there was nothing else they could do. Enterprise ended up giving me a lift to a restaurant so I could pass time while waiting for my vehicle. I was told I would receive a call when they were finished. Now it's a little past 5pm, so I called and said I was on the way, which they then say "it's ready"... after I called them. I get there, asked if fluids/tire pressure was checked like I had asked them to do, was reassured they were. They still couldn't tell me why the battery light came on, but assured me it was off at that time. I start my car....the battery light was still on. I go back to the technician that serviced my car to let him know and i got a "I don't know". Then I get home, check my tire pressure... the max PSI on my tires say 51... the recommended pressure is 32.. my driver side tires were 45psi, the passenger rear tire was 34psi, and my passenger front tire was 70+psi. So I correct my tires to what they're recommended to be. I go back to finish my recall session yesterday, told it wouldn't be long at all, so I decided to wait...Needless to say, I was there for an hour again.... and when I asked how much longer... was told it had just finished up..
My first ever review of this dealer was for an oil change. It was great.On March 21, 2019 I took the Grand Cherokee Diesel in for an Approved Emissions Modification which is basically hooking it up to a computer and changing some engine settings and sending the data to Chrysler. The vehicle was exceeding emission requirements and Chrysler had to have every Jeep Diesel from 2014 and other years get this work done and they were ordered to pay owners a substantial settlement upon completion of this work. I had to return to Martin Dodge on October 29, 2019 to have the this scan resubmitted as the people doing the rebate work "couldn't find any evidence of me having this work done" even though I sent them photos of all work done.I kept getting the runaround from the people doing the rebate work. They kept giving me conflicting answers. In addition, instead of using one case number for my vehicle, they opened two other case numbers causing all kinds of confusion between me and the people doing the case work. It was looking more and more like a stall tactic. At one point, they sent me a request to resubmit a photo of my driver's license and resubmit a new vehicle registration as the one I sent in 5 months earlier had expired.I sincerely believe that if it were not for the effort of the people at Martin Dodge Jeep Chrysler, I would still be struggling with the rebate people. It makes all the difference in the world when you have a dealer go to bat for you which this dealer absolutely did. I just received a message from Chrysler that they are processing my Settlement Check at this time and I should expect it within the next 6 weeks which was explained to everyone who has one of these Jeeps that it actually takes that long after processing the claim.Again there is no way I could have done this without Martin Dodge Jeep Chrysler's help in taking on my case. They are outstanding people to do business with and I would gladly do business with them again.