Martin CDJR Review By Bob Smith

My first ever review of this dealer was for an oil change. It was great.On March 21, 2019 I took the Grand Cherokee Diesel in for an Approved Emissions Modification which is basically hooking it up to a computer and changing some engine settings and sending the data to Chrysler. The vehicle was exceeding emission requirements and Chrysler had to have every Jeep Diesel from 2014 and other years get this work done and they were ordered to pay owners a substantial settlement upon completion of this work. I had to return to Martin Dodge on October 29, 2019 to have the this scan resubmitted as the people doing the rebate work "couldn't find any evidence of me having this work done" even though I sent them photos of all work done.I kept getting the runaround from the people doing the rebate work. They kept giving me conflicting answers. In addition, instead of using one case number for my vehicle, they opened two other case numbers causing all kinds of confusion between me and the people doing the case work. It was looking more and more like a stall tactic. At one point, they sent me a request to resubmit a photo of my driver's license and resubmit a new vehicle registration as the one I sent in 5 months earlier had expired.I sincerely believe that if it were not for the effort of the people at Martin Dodge Jeep Chrysler, I would still be struggling with the rebate people. It makes all the difference in the world when you have a dealer go to bat for you which this dealer absolutely did. I just received a message from Chrysler that they are processing my Settlement Check at this time and I should expect it within the next 6 weeks which was explained to everyone who has one of these Jeeps that it actually takes that long after processing the claim.Again there is no way I could have done this without Martin Dodge Jeep Chrysler's help in taking on my case. They are outstanding people to do business with and I would gladly do business with them again.