Customer Reviews

Not often do you relate car trouble with the best part of a work trip but I can honestly tell you it was. Jessica and her team are all about customer service. She intently listened to my problem, pulled a mechanic off of his work to see if there was a "quick fix" common with my type of vehicle. They were honest and upfront from the beginning. They quickly diagnosed the issue and also advised outstanding services that needed attention. I purchased my car, used, roughly 2 years ago and was unsure if any of these services had been performed. She quickly checked and advised there were no service records to indicate the services were ever performed. (An efficient running vehicle is key with my profession so keeping up with recommended routine servicing is essential). I went ahead with the fix and additional services as I trusted it would be handled correctly and to the highest quality. The part was ordered & recvd, and installed along with the additional work AHEAD of schedule. And I wasn't the only one needing service that day...lobby was crowded, people coming and going! If I plan accordingly, I will use this shop for all future service...BTW this shop is 200 miles from my house. Kudos to the Martin Chrysler Jeep Dodge team!

Traveling through the Bowling Green, Kentucky area I realized my oil life was getting very low and found the Martin dealership which was a huge relief as I would never trust my car with a quick change corner shop. Service rep Jessica was able to get me in within my time constraints and the service was completed thoroughly and extremely fast for a dealership at about 25 minutes. I looked over the work (I typically do all oil changes and repairs to my cars within reason) and everything looked good with a fresh oil filter, fresh oil, no mess, and oil life monitor reset. Back on the road with minimal setback or stress. Thank you Jessica and staff at Martin!

Been dealing with Martin for over 20 years and they've always been good to deal with. Frustrated to learn that Chrysler voided my lifetime warranty but that's a story for a different day and that's not Martin's fault.