Martin CDJR Review By Alex Day

I took my Jeep Grand Cherokee into the shop for a very simple, warranty covered repair that should have taken 1-2 days max. As of today, my vehicle has been in their shop for over 3 weeks! I have had to reach out every single time I wanted an update and have had to be aggressive to get any details whatsoever. The customer service experience here has been miserable at best. Beware if you need service work done!**UPDATE** I feel in all fairness, I should provide a quick update. I was contacted directly by the new service manager, who was extremely gracious and professional after reading my review, and went out of his way to make sure I was taken care of. Due to this, I'm going to change this review to 3 stars. This act took a lot of courage and I want to recognize that he took the time and effort to make a connection with me after my experience. This gives me hope that he can turn things around at the service dept.